Frequently Asked Questions
What areas do you service??
For small events under $5,000, we serve the following cities and their surrounding suburbs:
Los Angeles, CA
San Francisco, CA
For large events over $5,000, we serve all 50 US states and Puerto Rico.
What is the time frame needed to book??
We prefer more than 1 week notice, but we will do our best to accommodate any bookings with less than 1 week notice. We can book as far in advance as requested. If we cannot fulfill your booking request due to limited artist availability, you will be immediately refunded in full.
Who is held liable in the case of an accident??
All risks involved with balloons are assumed at the time of booking by the person or party whom books the event. Risks include, but are not limited to: latex allergies, personal injuries to eyes, skin, and sensitive areas involving a balloon rupture, choking hazard, and property damages. By booking, you also agree to further release Joey’s Balloon Company, its owners, employees, contractors, and affiliates from any and all liability for losses, injuries, and damages arising directly or indirectly from the event.
What are the entertainers' responsibilities??
The entertainers’ responsibilities are to provide exceptional service through quality balloon shapes/face painting designs and enthusiastic guest interactions. The entertainers’ are not, and will not be responsible for supervising children. By booking, you accept full responsibility for assuring that all children attending the event are supervised at all times by a responsible adult to avoid personal injuries and property damage. See our liability statement for more on the risks pertaining to balloons and paints. Additionally, entertainers are booked for their time, not a specific number of balloon shapes or facial designs. Entertainers will offer the highest quality and maximum amount of balloons and face designs possible according to time allotted and number of guests.
Do you offer any other forms of entertainment??
A few of our entertainers provide magic, but are in limited supply. Contact us prior to your event for availability and booking. Additional services must be booked in addition to balloon twisting and face painting and cannot overlap the time booked for balloon twisting or face painting.
Can I pay on the date of the event??
Payment in full is due at the time of booking entertainers and balloon decor. For organizations who only issue checks, please reach out to us and we will issue you an invoice manually. If you are displeased with our service after your event, please contact us and we will either make it right, or issue you a full refund.
What is your policy for Refunds, Cancellations, Rescheduling??
CANCELED EVENTS: If your event has been canceled or rescheduled, no refunds will be given. However, you may reschedule your booking up to 1 year from your original booking date with no additional fee.
ACCIDENTAL BOOKING: If there has been a mistake on your booking, no refunds will be given. However, you may reschedule your booking up to one year in advance with no additional fee.
ENTERTAINER AVAILABILITY: If we cannot provide service due to limited entertainer availability, you will be refunded before or on the date of your booked event. You may also reschedule your booking at no additional cost.
JBC GUARANTEE: If you are displeased with our work at your booked event, we will make if right by providing you another entertainer at a later date free of charge, or issuing you a full refund. That’s the JBC guarantee. *This guarantee does not apply if a negative review has been posted on any platform before communicating with a JBC staff member about the problem at your event.
What do I need to provide the entertainers??
BALLOON ARTIST: No set up is required.
FACE PAINTER: Face painters will need a table and 2 chairs (or bench) to set up- preferably indoors.
What is your Weather Policy??
Inclement weather for an outdoor event resulting in a cancelled event will still fall under the cancellation policy with no refund. You may reschedule your event up to one year in advance. In the event of rain, we require an indoor facility for the entertainer to perform inside. For outdoor events over 80ºF, please designate balloon artist in a shaded area and provide them with drinking water. For outdoor events below 45ºF, or in the case of rain, sleet or snow, please provide an indoor facility.
Can I request a specific entertainer??
YES! We want you to choose an entertainer you have seen before and enjoy their personality and their work if you have an artist in mind! Due to entertainer availability, we cannot guarantee your entertainer request will be granted, but we will do our best to provide you an entertainer you are familiar with. In emergency circumstances or illness, your booked balloon artist and/or face painter may be replaced and you will be notified of the situation before your event. Each of our entertainers receive the same training and will provide you with similar service and interaction.
What is protocol for gratuity??
Our entertainers love tips! Tips are never expected, but always appreciated. Feel free to give them a little something extra for providing excellent work.