Frequently Asked Questions

Where are you located??

We do not have any physical locations. We have teams in every major city in the US that serve on-site at event locations.

What products do you have in stock??

We custom order our supplies for every event. This means we’ll need at least three days advanced notice to prepare for your event.

Sometimes we can serve you with less than three days notice, but it is not guaranteed.

What areas do you service??

We offer our services in every major U.S. city and their suburbs.

What is your availability??

We can generally serve you at any hour of the day with more than three days advanced notice.  One week advanced notice preferred.

What does your insurance cover??

Joey’s Balloon Company holds business liability insurance. However, not all of our contractors are covered by this insurance. Contractors are responsible for holding their own liability insurance. Balloons and face paints inherently have risks involved. All risks involved with our services are assumed at the time of booking by the owner of the venue we’ll be working in and/or the event planner booking the event. By booking with us, you agree to release Joey’s Balloon Company, it’s employees, contractors, affiliates and/or partners from liability in the case of an accident, incident, or legal claim.

How do I confirm my booking??

We offer fast and easy online booking for our services. Alternatively, we can send you an invoice for custom service requests. Once we receive payment for your request, your booking is confirmed! We will send you an email with your order details and artist contact information shortly after your booking confirmation.

What do I need to provide for the entertainers and decorators??

Decorators need an open indoor area with access to an electrical outlet to construct balloon decorations.

Entertainers come fully prepared with all the balloon and face paint supplies needed for their scope of work. Please provide face painters with a table and two chairs to perform their service.

Should I tip the entertainers / decorators??

Tips are never expected, but always appreciated! Feel free to give your entertainer/decorator a tip if you are satisfied with their service.

What is your refund policy??

We are committed to 100% satisfaction with our customers. If you are displeased with our work at your booked event, we will make if right by providing you a full or partial refund or a credit for future services. Please contact us for rescheduling, cancellations, or if you experience a problem with our service and we will make it right for you.

Can I reschedule or cancel my booking??

Let us know if you need to reschedule or cancel your event and we are happy to help!

Are balloons bad for the environment??

Balloons are made of latex, a naturally occurring substance produced by many plants; the most common being the rubber tree. Balloons take about four years to fully biodegrade – much shorter than the 100+ years it takes for hard plastics to decompose. There are no recycling programs that accept latex currently. Please dispose of balloons responsibly.

What's UP with helium??

Don’t inhale it. We know it’s fun, but don’t. This can cause asphyxiation (suffocation) and/or ruptured lung tissues.

The United States will stop selling helium to the public from its reserve in September 2022. The next largest reserve is located in Russia. With the war waged against Ukraine, helium is in low supply to the world.

Worldwide helium shortage = higher helium prices.

Helium is used for much more than party balloons. Its main uses involve cooling superconducting magnets (MRI Machines), quantum computers, and metal welders in its liquid form. This means helium is used by hospitals, computer scientists, and construction companies worldwide.

Aside from Hydrogen, Helium is the lightest and most abundant element in the universe – even found in human blood! However, its presence on Earth is not so common.

Helium is mined (! *how ironic*) from natural gas reserves below Earth’s crust.