Frequently Asked Questions

Where are you located??

We are a remotely operated business with no physical locations. We have teams in a few major US cities and we travel for large balloon decor bookings.

What products do you have in stock??

We do not keep inventory of balloons or face paints. We custom order supplies for each event, which means we’ll need at least three days notice to prepare for your event.

Sometimes we can serve you with less than three days notice, but it is not guaranteed.

What is your availability??

Availability can be found when booking entertainers or balloon decor.

What does your insurance cover??

Joey’s Balloon Company holds business liability insurance. However, not all of our contractors are covered by this insurance. Contractors are responsible for holding their own liability insurance. Balloons and face paints inherently have risks involved. All risks involved with our services are assumed at the time of booking by the owner of the venue we’ll be working in and/or the event planner booking the event. By booking with us, you agree to release Joey’s Balloon Company, it’s employees, contractors, affiliates and/or partners from liability in the case of an accident, incident, or legal claim.

How do I confirm my booking??

You can book our services on the entertainers page, balloon decor page, and event rentals page of our website. We will confirm your order details and provide contact information of your service provider shortly after you receive your booking confirmation.

What do I need to provide for the entertainers and decorators??

Decorators need an open indoor area with access to an electrical outlet to construct balloon decorations.

Entertainers come fully prepared with all the balloon and face paint supplies needed for their scope of work. Please provide face painters with a table and two chairs to perform their service.

Should I tip the entertainers / decorators??

Tips are never expected, but always appreciated! Feel free to give your entertainer/decorator a tip to show your appreciation.

What is your refund policy??

We are committed to 100% satisfaction with our customers. If you are displeased with our work at your booked event, we will make if right by providing you a full or partial refund or a credit for future services. Please contact us for rescheduling, cancellations, or if you experience a problem with our service and we will make it right for you.

Can I reschedule or cancel my booking??

Let us know if you need to reschedule or cancel your event and we are happy to help!

Are balloons bad for the environment??

Balloons are made of latex, a naturally occurring substance produced by many plants; the most common being the rubber tree. Balloons take about four years to fully biodegrade – much shorter than the 100+ years it takes for hard plastics to decompose. There are no recycling programs that accept latex currently. Please dispose of balloons responsibly.

Helium Shortage Update?

*Don’t inhale helium. This can cause asphyxiation (suffocation) and/or ruptured lung tissues.*

The worldwide helium shortage isn’t primarily caused by the balloon industry. Helium’s main uses involve cooling superconducting magnets (MRI Machines), quantum computers, and metal welders in its liquid form. Helium is used by hospitals, computer scientists, construction companies, along with balloon stores worldwide.